Protect your order against theft, loss and stay calm thinking your order is safe.
PLEASE BE ADVISED USPS IS STILL EXPERIENCING DELAYS IN SOME AREAS
AT CHECKOUT YOU WILL BE ASKED TO AGREE TO OUR FAQ/TERMS AND POLICIES AS OUTLINED BELOW. THESE MUST BE AGREED TO OR YOU CAN NOT PROCEED THROUGH CHECKOUT
How do I get in touch?
Text: +1 (864) 977-1894
When will my item ship?
Most items ship within 2-4 business days via usps priority or international. If an email or phone number is added at the time of purchase you will get confirmation sent there. Once the package has left our facility we have no control over delays or scans. If you have scan/delay questions please contact the carrier.
If you have a request:
such as holding the shipment because you are out of town or discreet packaging. You need to contact us prior to purchase and wait for confirmation from us before proceeding. If you make the request after purchasing we do not guarantee that we will see the request in time.
Do you accept returns?
Yes, our return policy lasts 5 days. If 5 days have gone by, unfortunately we can’t offer you a refund or exchange. Your return must be at the courier of your choice by day 5 of receiving in its original state with any accessories included. Day 1 is day delivered. No exceptions so please plan ahead if one of those days is a holiday or Sunday. Please allow 24 business hours for a response so please plan ahead if contacting for a return. Do not wait until the day your return is due to be mailed back to contact for the first time because responses may take up to 24 business hours and this would put you past your return window. We are closed Sundays so make sure you plan ahead in contacting us for a return. If your return is postmarked after day 5 your return will be refused and sent back. In the event of a return you will be responsible for paying for your own shipping costs for returning your item. To be eligible for a return, your wig/topper/extensions must be unused and in the same condition that you received it. Unworn and lace uncut, hair uncut, no color or cap adjustments made. It must also be in the original packaging. All shipping costs are non-refundable. If you are an international customer and you do not select to pay import/brokerage fees and we are sent a bill you will be charged for these shipping charges as well as a restocking fee. You should consider using a trackable shipping service and purchasing shipping insurance - in the event of a lost or delayed package you will be glad you purchased insurance. We don’t guarantee that we will receive your returned item. Rejecting a delivery or refusing to pick up an item as required may result in the item being sent back. This qualifies as an unauthorized return and increases the risk of loss of package. If an unauthorized return is received by us it will be returned to you. You will send your return request to support@Luswigs.com and we will provide you with the return address. In your email please include your tracking ID and whether you want a refund or an exchange so we know how to process your order. If you do not inform us in your return correspondence that you wish for a credit by default you will be refunded less a restock fee. Hair care products/wig grips/wig caps are not eligible for return/exchange/refund due to the nature of the product. Using signature requirement may lead to a delay in processing your return.
Unfortunately, we do not accept returns or exchanges on any items purchased through Sezzle, Affirm, AFTERPAY, Shoppay or other Payment Plan options. No exceptions. No refunds when using one of these services at checkout
If I order multiple wigs in a single order how do returns/exchanges work?
We are unable to issue partial credits and partial restocking fees on a single order. For this reason, if you plan to purchase multiple pieces at one time please do so in multiple orders.
Store credit policies:
Store credits can not be cancelled or converted back to a refund. If you use a store credit to buy something of lesser value, please reach out to us at support@Luswigs.com so that we can issue you anew store credit for your remaining balance. We do not offer partial refunds if you do not use your full store credit. If you use a store credit to purchase an item of higher value which requires partial credit and partial payment and return the item you will only have the option of taking a credit for the new amount.
How long does it take to get my refund?
Please allow 7 days for your return to be processed. Once it’s been approved your refund notification will be sent automatically to your email/phone number on your account and may take up to 10 days to show back on your method of payment
Do you charge cancellation or restock fees?
yes, returned stock pieces have a restocking fee of 15%
If you placed an order for a stock piece and wish to cancel it before an order is processed, you have the following options:
refund with 10% cancellation fee
exchange to any other product without any restocking fee
Lu’s Wigs reserves the right to cancel or refuse any order for any reason at any time.
Is there a restocking/cancellation fee if I exchange or take a store credit?
We offer one free exchange to another in stock item
Can I return after the 5 day return policy if I have a problem?
Please inspect your order upon delivery for any flaws PRIOR to cutting the lace or altering the piece in any way and contact us immediately if you believe the item is defective so that we can evaluate the issue and make it right. Regardless of any potential issue once the lace is cut or item is worn or altered in any way there is nothing further we can do! No exceptions. Second hand purchases are not covered by any of our policies, please contact the private seller for assistance as we are unable to get involved in second hand purchases. Only purchases made directly from us will be covered under our policies. Once a piece has been in the hands of a 3rd party such as a resale site, sold in a private sale, handled in a salon etc. you have voided our return policy and any guarantees. You will be ineligible for a return/exchange/refund and unfortunately we will not be able to assist you.
The color/cut doesn’t look the same as it did in the photos
This is normal, variations in color due to lighting and displays is normal. We do our best to make sure our pieces are photographed in the lighting that best reflects the color. We will do our best to take additional photos in alternate lighting if requested prior to purchase. If requested post purchase we can’t guarantee we will see the request before it ships so we ask that you please ask prior to purchase. Returns due to a color discrepancy will be refunded less a restock fee as all returns are; no exceptions! We try hard to catch any potential color flaws and when we find them we will always point them out in photos and label it as a flawed piece but when pieces are hand painted and knots bleached by hand there is a potential for flaws we do not catch. (Colors bleed, Gloves may leave a print, sometimes bleach will take better in some areas then others, bleach may bleed etc.) Please check your piece when you receive it for any flaws prior to cutting the lace, once the lace has been cut we will not able to accept a return. Cuts may not be the perfect, layers may not be perfect, bangs may not fall perfectly on you since it’s not done in person but on a mannequin and the shape and size of a persons head may cause the cut to sit slightly different. We suggest taking your piece in locally to have it cut in on you.
Cap staining/color bleed
color stains on the cap/lace or color bleed when washing is normal with custom color pieces. *With highly pigmented/bright/fun/bold colors use cold water and wash separately to prevent color bleed on to the rest of the hair. With highly pigmented colors try to limit washing to slow fade as these colors fade faster then standard color and please note these colors stain when they are wet.
Do you bleach knots?
Sometimes, you’ll want to check each listings descriptions and it will state whether they are done or not. We do bleach knots because of the popularity and high demand even though we do not recommend it. The knot on a wig is it’s anchor so when we go in a bleach the knots we are weakening the hairs anchor to the wig increasing shedding. While bleached knots may give a more undetectable hair line it also causes the wig to shed significantly faster so if you need longevity out of your hair piece we do recommend using powder to hide knots vs bleaching knots. Please be advised with bleached knots there may be bleeding from knots into actual hair or some spots that don’t take as well as others and this is normal! bleached knots may be imperfect. Please check your wig prior to cutting the lace because once the lace is cut or return period expired you will not be eligible for a return.
Do you offer preplucked hair lines?
We do on some of our wigs, you’ll want to check the listing as well as photos to see if it is preplucked. Keep in mind that preplucked hair lines are more fragile and will cause the front hair line to shed faster. Keep this in mind when purchasing your wig. For longevity we would recommend a wig that is not preplucked.
Can something come without a tag?
Yes, although rare it is possible for a piece to ship without a tag.
What are your hours?
We are open Monday-Saturday 8am-5pm EST and try to respond to inquiries within 24-48 hours of our normal business hours.
Can I use heat to style my wig/topper/extensions?
yes, ofcourse! We do recommend keeping it low around 300 degrees to lessen the damage done.
Do your prices include customs fees?
No, Please be aware of your country's customs import allowances and restrictions. As the importer, customs import duties/fees/taxes are the customer's responsibility and are not included in our prices.
Do you ship internationally?
yes, we ship world wide with the exception of Italy. At this time we do not ship to Italy.
Will you lower the value on a customs form or write “gift”?
No, our packages will be sent declaring the correct contents and their value
Risk of loss or delay
All packages once shipped to you are the responsibility of the recipient. Lu’s Wigs will not be held responsible for orders with incorrect shipping information provided. lost/stolen/delayed packages are outside of our control however, we will do our best to assist you.
Do you require a signature?
We have temporarily stopped signature requests due to covid. If you would like us to add a signature requirement please ask prior to purchase and we will. We may require a signature at our discretion.
To inquire about a Custom Order please email CUSTOMORDER@LUSWIGS.COM
Custom Orders are made specific to all your order details and made to suit one individuals needs (cap construction, size, hair color, length, density, haircut, etc.) and for this reason are not returnable/refundable nor can they be cancelled. Customs take approximately 16-18 weeks to complete, this is an approximation and may take more or less time although I do my best to complete them on time! Photos for approval are sent before it ships to you. Coupons/Codes can not be used on custom orders. Once a custom order has been placed we can not accept changes to the order. Quotes are good for 30 days and price will be honored if the order is placed within the 30 day window. Prices are subject to change. Unforeseen delays from the ongoing pandemic are a possibility and outside of our control. Payment due in full upfront. customs fees are not included in the price, they are the buyers responsibility, custom colors do have some variation but we do our best to get as close as possible
Brush your wig/topper before and after wearing. Washing every 4 weeks is perfect, use our “Renew” argon oil shampoo and our “Replenish” argon oil conditioner when washing, do not scrub the hair, you want to gently pet the shampoo/conditioner on and gently wash out all shampoo and conditioner using cool to Luke warm water (never hot). Always let your wig/topper air dry completely before styling or brushing. While your alternative hair is air drying you’ll want to use our “Refresh” gentle detangler or our “Restore” leave in conditioner. I like to alternate these every other wash. Once your hair is dry you’ll want to use our “Rejuvinate” gloss serum for rubbing between your hands and running mid-ends of hair to keep it from getting dry since your hair piece is not receiving the same natural oils that our bio hair does.
Silicone Mix and our “Revive” hair masque can be used as a great deep conditioner for the hair pieces that can be done every 3-4 washes when you feel like the hair needs it. it really revives the piece. When styling, If you use heat tools keep the heat at 300 degrees, to ensure longevity of your piece and finish your styling off by using our “Revitalize” glossing laminate for a healthy post style shine!
Discount Code Policy
Only one code may be used per transaction. Use of a discount code does not make it a final sale unless item is noted as a final sale item. Final sale items are ineligible for return/exchange. Discount codes are one time use per customer. Discount codes can not be combined with a store credit. If you forgot to enter or incorrectly entered a discount code upon checkout we can not add it after you’ve paid. We do not refund the difference. If you are having trouble applying a code please ask for help prior to checking out.
sizing chart for Lace top wigs, Luxury Cap wigs, basic line silk top wigs and active lifestyle wigs:
34cm front to nape
35cm front to nape
36cm front to nape
32cm ear to ear over top
33cm ear to ear over top
34cm ear to ear over top
How to trim the lace on your lace front
POLICIES, TERMS OF SERVICE AND MORE:
This website is operated by Lu's Wigs. Throughout the site, the terms “we”, “us” and “our” refer to Lu's Wigs. Lu's Wigs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Lu's Wigs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Lu's Wigs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
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