FAQ

A topper sits over your own hair to add volume or cover thinning at the part or crown. A wig gives full coverage. Not sure which fits your hair loss? Book a free virtual consultation and we’ll help you decide.

Signature Mongolian is for dimensional color, balayage and longer styles. Classic European is for the finest, silkiest hair and timeless everyday looks. Essentials gives you human hair lace top wigs with a silicone-lined cap, elastic band and adjustable strap for a secure fit, all under $1,600. Active hat and headband wigs are the throw-on-and-go option. Toppers add volume or cover thinning over your own hair.

Read the full shopping guide

Check our sizing chart, or rent our cap sizing kit to try five cap sizes (XS–XL) at home for two weeks before you choose.

Yes. Book a free virtual consultation by phone or video and we’ll help you with cap size, color and style.

Lighting and screens can make color look a little different, so some variation is normal. We photograph each piece in the lighting that best shows its true color, and we’re happy to take extra photos in other lighting if you ask before you purchase.

Cuts are done on a mannequin, so layers and bangs may sit slightly differently on you depending on the shape and size of your head.

Some pieces have bleached knots at the front. Each listing says whether it does.

Bleached knots give a softer, more undetectable hairline, but bleaching weakens the knot that anchors each hair, so these pieces shed faster and won’t last as long. If longevity matters most to you, we suggest powder to hide the knots instead. Shedding from bleached knots isn’t covered under our policies.

Every week. We’re on Eastern Time.

Yes. At checkout you can choose Shop Pay Installments, Affirm, Afterpay or Sezzle to split your purchase into smaller payments.

• One code per order, and each code is one-time use per customer.
• Codes can’t be combined with store credit, and can’t be used on custom orders.
• We can’t add a code after you’ve paid, so if one isn’t working, reach out before you check out and we’ll help.
• Using a code doesn’t make an item final sale unless it’s marked Final Sale.

Orders are processed within 2 business days, then shipped fully insured at full value, with tracking. U.S. orders ship via UPS, FedEx or USPS Priority, and international orders ship with a trusted international carrier.

Free worldwide on orders of $500 or more.

Under $500, it’s a flat $9.99 for U.S. orders and $19.99 for international orders. Duties, import taxes and brokerage fees on international orders aren’t included and are paid by the buyer.

Yes. Email support@luswigs.com or text (706) 521-4293 before you place your order and wait for our confirmation. Requests made after purchase may not reach us before your order ships.

Yes, we ship worldwide. International orders ship free on $500 or more, and $19.99 under $500. Our prices don’t include customs duties, fees or taxes, which are the buyer’s responsibility, so please check your country’s import rules.

No. We don’t ship to hotels or businesses, since someone other than you may receive the package.

For fraud protection, we can’t change the shipping address after an order is placed. An order with an incorrect address is cancelled and refunded minus a 10% processing fee, so please double-check it at checkout.

You can return pieces within 14 days of delivery (day 1 is the day it’s delivered). Your return must be postmarked by day 14, so plan ahead if one of those days is a Sunday or holiday.

To be eligible, your piece must be:

• Unworn, with the lace and hair uncut (trying it on is okay!)
• Free of color or cap adjustments
• In its original packaging with any gifts, like wig grips, included
• Sent with the clips closed, so the hair doesn’t tangle in them

Please inspect your piece as soon as it arrives, before cutting the lace. Once the lace is cut or the piece is worn or altered, it can’t be returned.

Store credit has no restocking fee and never expires. It’s issued as a Lu’s Wigs e-gift card and can be converted to a refund (less the restocking fee) within 60 days. Store credit can’t be combined with a discount code.

A refund to your original payment method has a 15% restocking fee.

Orders placed through Instagram or Facebook are eligible for store credit only.

Email support@luswigs.com and we’ll send you the return address. When you ship it, email us your tracking number and let us know whether you’d like a refund or store credit. If you don’t say, we’ll process a refund less the restocking fee.

Return shipping is paid by you (U.S. and international), and we don’t provide return labels. We recommend a trackable, insured service.

• Hair care products, wig grips and wig caps
• Sale-priced items and anything marked Final Sale
• Second Story (pre-loved) pieces
• Custom orders
• Pieces bought secondhand or from anyone other than us

Please allow 7–10 business days for us to process your return. Once it’s approved, you’ll get a notification, and the refund can take up to 10 more business days to show on your payment method, depending on your bank.

We charge and refund in U.S. dollars. If you paid in another currency, your bank converts the refund at that day’s exchange rate, so the amount in your currency may differ. The USD amount is always the same as what you paid.

Before your order ships, you can:

• Exchange it for any other product, with no fee
• Cancel a stock piece for a refund, minus a 10% cancellation fee

Custom orders can’t be cancelled once placed. Once an order has shipped, it can no longer be cancelled.

About 14–16 weeks, since each one is made to your specifications. Please ignore any automatic shipping estimate at checkout for custom orders.

No. Custom pieces are made to your choices, so they can’t be changed or cancelled, and discount codes can’t be used on them.

Custom colors, especially vibrant ones like reds and fairytale shades, can fade, bleed or turn brassy over time and may need a color refresh. Some staining on the cap or lace and color bleed when washing are normal. Wash bold colors in cold water, separately, and limit washing to slow fading.

Brush before and after wearing, wash every 4 weeks with our Replenish shampoo and Restore conditioner, and keep heat at 300° or less. See our full care guide for the step-by-step routine and the products we use.

Yes. Just like your own hair, every piece sheds a little over time from wear, washing and styling. Lace tops and bleached knots shed faster. Shedding isn’t covered under our policies, and we don’t offer reventilation.

We don’t recommend it. The hair is tied through the lace, so adhesive and scrubbing off makeup both damage the knots and cause shedding, which isn’t covered.

We don’t recommend lightening or darkening a piece you receive from us.