Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. All orders ship fully insured at no additional cost to you.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries may take anywhere from 7-16 days. Delivery details will be provided in your shipping confirmation email.

We would love to assist you. You can contact us via email at support@luswigs.com or text us at (706)521-4293

Eligibility

To qualify for a return or exchange, your item must:

• Be unworn, uncut, and unaltered (trying on is okay!)
• Be returned in original packaging with all accessories
• Be postmarked within 14 days of delivery (Day 1 = delivery date)

Items that show signs of wear, product use, or have cut lace cannot be accepted.

How to Start a Return

Email support@luswigs.com within 14 days of receiving your order.

Include your order number and whether you’d like a store credit or refund. Once approved, we’ll provide return instructions. Unauthorized returns will be refused.

Refund Options

• Store Credit (Recommended)
  
• No restocking fee
• Never expires
• Delivered via Lu’s Wigs eGift Card
• Refund to Original Payment Method
  
• 15% restocking fee
• Processed within 7–10 business days after approval
  

All shipping costs are non-refundable.

Final Sale Items

The following cannot be returned or exchanged:

• Wigs/topper with cut lace or altered hair
• Hair care products, wig grips, and wig caps
• Discounted or marked “Final Sale” items
• Resale or secondhand purchases

International Returns

International customers are responsible for return shipping and any customs fees.

Refund amounts may vary based on currency exchange.