When will my order ship?

Most in-stock pieces ship within 2–5 business days via USPS or UPS.

Every order is fully insured at no cost to you, covering the full value of your piece in transit.

How much is shipping?

Shipping is flat-rate — both domestic and international — so you’ll always know your total upfront.

No hidden fees, no surprises at checkout.

(Import duties and taxes may apply internationally and are the buyer’s responsibility.)

Do you ship internationally?

Yes — we ship worldwide, except Italy.

Can you hold my order or ship discreetly?

Yes! Email before checkout if you’d like us to hold your shipment, require a signature, or send it in discreet packaging.

Requests made after purchase aren’t guaranteed.

What if my package is delayed or lost?

Once your order ships, it’s in the care of the carrier. We’ll always help you track updates or file a claim if needed.

Please confirm your shipping address at checkout — for security, orders with incorrect addresses are canceled rather than edited.

Do you ship to PO boxes or hotels?

UPS can’t deliver to PO boxes. We also don’t ship to hotels or businesses to prevent delivery mix-ups.

🕰 When are new wigs released?

We drop new pieces most Fridays at 10am — it’s our favorite way to kick off the weekend ✨

You can always check the countdown timer on our website; it’ll alert you when the next drop goes live so you never miss your dream piece.

💡 Our fall drops often feature warm, cozy tones and rich seasonal shades — they’re some of our most-loved collections.

We want you to love your new piece. If it’s not quite right, we make returns simple and stress-free.

What’s your return window?

You have 5 days from delivery (Day 1 = delivery date) to start a return.

Items must be unused, lace uncut, hair unaltered, in original packaging, with clips closed and any gifts included.

Refund or Store Credit?

We offer two flexible options:

✨ Store Credit (Most Popular) — No restocking fee! Instantly reusable, never expires, and can be applied toward any future piece.

💳 Refunds are issued in USD — Available to your original payment method, minus a 15% restocking fee in around 7-10 days

💡 Tip: Store credits are the fastest and most flexible way to exchange — no wait for refunds or processing delays.

How do I start a return?

Email support@luswigs.com within 5 days of delivery.

Include your order number and whether you’d like a store credit or refund.

We’ll provide the return address and step-by-step instructions.

• Return shipping is handled by the buyer (we recommend a trackable, insured service).
• Returns postmarked after the 5-day window are not accepted.
• We don’t provide prepaid labels, as this helps keep restock fees optional for credit returns.

Can I return after cutting the lace or styling?

You’re welcome to try your piece on to ensure the fit and look — we want you to love it!

Returns are accepted only if the piece is unworn beyond try-on, uncut, and unaltered.

Once the lace is cut, hair trimmed, or any product applied, it becomes final sale for hygiene and quality reasons

Prefer a new piece instead?

Choose Store Credit (no fee), and reorder your new favorite style right away — no waiting, no restock charge, just effortless shopping.

Non-returnable items

Hair care products, wig grips, caps, and accessories are final sale for hygiene reasons.

International returns

Eligible orders follow the same 5-day window.

Return shipping is the buyer’s responsibility. Duties/taxes paid at import aren’t refundable.

Need help choosing next time?

Our team is happy to help with color matching or cap sizing before you buy — just email us photos and measurements for a complimentary consult.

Use this text to answer questions in as much detail as possible for your customers.

Your wig or topper is made from premium human hair and deserves gentle, thoughtful care ✨

🧼 Washing

• Wash every 3–4 weeks, or when the hair feels like it needs a refresh — dryness, product buildup, or limpness are good signs.
• Always brush before washing to remove tangles.
• Use cool to lukewarm water — never hot.
• Gently pat shampoo and conditioner through the hair (don’t scrub or twist).
• Rinse thoroughly and air-dry completely before brushing or styling.
  

💡 We offer our own shampoo, conditioner, and serum formulated specifically for wigs and toppers.

If you’re shopping elsewhere, look for moisturizing formulas that won’t strip the hair.

Avoid products labeled clarifying or deep cleansing, as they can be too drying.

💧 Moisture & Oils

• Keep the hair hydrated, especially mid-lengths through the ends.
• A few drops of argan oil is a great option — just enough to add shine and softness.
• Avoid heavy oils or applying near the roots, which can lead to buildup and knot loosening.
• Wash as the hair feels it needs it — over-oiling or over-washing can shorten its lifespan.
  

🔥 Styling

• Heat style on a low setting (under 340°F) with a heat protectant.
• Avoid frequent heat styling; alternating heat-free days helps preserve the cuticle.
• Skip tight ponytails or heavy tension styles, which can stress knots.
• Always allow the hair to air-dry — avoid blow dryers or hot tools on wet hair.

💤 Daily Care & Storage

• Brush gently from ends to root before and after wear.
• Never sleep, swim, or shower in your piece.
• Store it properly when not in use — a mannequin head or wig stand helps maintain shape, reduce tangles, and extend the life of the cap.
• Avoid leaving it loose, hanging, or stored near heat or humidity.

Gentle care, thoughtful products, and proper storage will keep your piece looking and feeling luxurious

Fit Tips

• Our caps are designed for a secure, glueless fit when sized correctly.
• If you’re unsure of your size, email us your measurements — we’ll help you confirm your best match.
• You can also refer to our Size Guide

💡 A proper fit means comfort, confidence, and no need for clips or adhesives.